Replace your support queue with an AI that never sleeps.
Knowa reads your docs and answers your customers on Telegram automatically — in DMs and group chats, in 100+ languages, day and night. It only pings a human when it genuinely can't help. Go live in under 10 minutes.
Trusted by 640+ teams & communities • 4.8/5 average satisfaction
ROSE IS DUMB!
Same question, two bots. One actually reads your docs and answers straight — the other rambles and guesses. See the difference for yourself.
Human vs Knowa
One agent works shifts. Knowa works always.
Same job, wildly different economics. Here's what replacing repetitive support work with Knowa actually looks like.
A human support agent
Great at hard problems. Expensive at repetitive ones.
- Availability6–8 hour shifts
- First response2–4 hours
- Languages2–3 languages
- Monthly cost$500–$3,000 per agent
- Questions handled~1,500 per month
- OnboardingWeeks of training
- Time offSick days, holidays, turnover
Knowa
Handles the repetitive 92% so your team never has to.
- Availability24/7 — never sleeps
- First response~1.8 seconds
- Languages100+ languages
- Monthly cost$240/mo
- Questions handledUnlimited
- OnboardingReads your docs in minutes
- Time offNever takes a day off
0.0M+
questions answered
0%
resolved automatically — no human needed
~0.0s
average response time
$0
average yearly support cost saved per team
Features
Everything a support team does — automated
Knowa answers instantly from your own documentation, 24/7, so your team only handles the genuinely hard stuff.
Grounded in your docs
Answers come only from your knowledge base — never invented. Add a GitBook link, paste text, or upload files, and Knowa indexes it in minutes.
Understands real questions
No question mark required. Knowa detects support requests even when they're phrased as statements — "app keeps crashing", "can't log in" — so nothing slips through.
Works in groups & DMs
Drop Knowa into your community group or let members DM it directly. It quietly monitors group chats and jumps in only when someone actually needs help.
Smart human handoff
When Knowa doesn't know the answer, it never fobs customers off. It forwards the exact message to your admin with a one-tap "Answer now" button that jumps straight to it.
Reads screenshots
Users can send an image with their question. Knowa understands screenshots and error messages to give a relevant answer.
100+ languages
Knowa replies in the language your customer writes in — automatically.
Fully white-label
The bot wears your name, avatar, and voice. Your customers see your brand, not ours.
Set up in minutes
Everything is managed with buttons inside Telegram — tone, length, language, branding, and your knowledge base. No code, no dashboards to learn.
How it works
Live in under 10 minutes
No code, no dashboards to learn. Everything is managed with buttons inside Telegram.
Connect your bot
Create a free bot with Telegram's BotFather and connect it to Knowa.
Add your docs
Paste a GitBook link, add text, or upload files. Knowa indexes everything.
Go live
Add Knowa to your group or share the bot. It starts answering in under 10 minutes.
Under the hood
How Knowa handles every message
Every message runs through the same smart pipeline — so customers get instant answers, admins are only pinged when it matters, and your group never gets spammed.
Reads the message
Sees every new message in your group or DM the moment it arrives.
Is it a question?
AI detects real questions — even without a question mark.
Do your docs cover it?
Searches only your docs — never invents answers.
Handles follow-ups
Remembers the thread, so customers never repeat themselves.
How do you handle support today?
If your team is still answering the same questions by hand, Knowa can take 92% of them off your plate — starting this week.
ROI
Do the math. Knowa pays for itself in week one.
A single support agent costs $3,500–$5,000/month and works ~40 hours a week. Knowa handles 92% of incoming questions automatically, 24/7, for a fraction of the price — freeing your team to focus on the 8% that truly needs a human.
Teams cut repetitive support workload by 73% and save an average of $50,400 per year.
| Without | With Knowa | |
|---|---|---|
| First response time | 2–4 hours | ~1.8 seconds |
| Coverage | Business hours | 24/7/365 |
| Questions handled/month | ~1,500 per agent | Unlimited |
| Monthly cost | $4,200 (1 agent) | from $240/mo |
| Languages | 1–2 | 100+ |
Solutions
Built for busy communities
Wherever your customers ask questions on Telegram, Knowa answers.
Crypto & Web3 communities
Handle wallet, staking, and listing questions across busy Telegram groups without a mod army. Knowa answers instantly and escalates edge cases.
SaaS & apps
Deflect repetitive onboarding and how-to questions straight from your docs, so your team focuses on real issues.
E-commerce & marketplaces
Answer order, shipping, returns, and product questions 24/7 and keep buyers moving.
Creators & course communities
Give members instant answers about access, content, and billing without you being online.
Testimonials
Teams that got their time back
“Knowa deflects about 90% of our group's questions. We shut down two overnight support shifts and our members actually get faster answers now.”
Daniel R.
Community Lead, a Web3 project
“Setup took us eight minutes. It answers from our GitBook better than half our team could.”
Priya M.
Head of Support, SaaS startup
“We were drowning in the same five questions. Knowa just… handles them. It paid for itself in the first week.”
Marcus T.
Founder, e-commerce brand
“The human handoff is the killer feature. When it's stumped, I get the exact message with a tap-to-answer button. Nothing falls through.”
Sofia L.
Operations Manager
Pricing
Choose the best plan
All plans include unlimited questions, all features, and priority onboarding. White-label included.
Starter — 1 Month
$240/mo
billed monthly
- Unlimited questions & documents
- Group + DM support
- Image understanding
- 100+ languages
- Email support
Growth — 4 Months
$204/mo
billed $816 every 4 months
- Everything in Starter, plus:
- Priority onboarding & KB setup help
- Custom tone & prompt tuning
- Priority support
Scale — 1 Year
$168/mo
billed $2,016 annually
- Everything in Growth, plus:
- Dedicated onboarding specialist
- Quarterly knowledge-base reviews
- Priority feature requests
- SLA & dedicated support channel
FAQ
Frequently asked questions
No. You create a free Telegram bot and manage everything — docs, tone, branding — with buttons inside Telegram. Most teams are live in under 10 minutes.
Your docs, answering customers 24/7. Starting today.
Go live in under 10 minutes and let your team focus on what actually needs a human.