Features
Everything a support team does — automated
Knowa answers instantly from your own documentation, 24/7, so your team only handles the genuinely hard stuff.
Grounded in your docs
Answers come only from your knowledge base — never invented. Add a GitBook link, paste text, or upload files, and Knowa indexes it in minutes.
Understands real questions
No question mark required. Knowa detects support requests even when they're phrased as statements — "app keeps crashing", "can't log in" — so nothing slips through.
Works in groups & DMs
Drop Knowa into your community group or let members DM it directly. It quietly monitors group chats and jumps in only when someone actually needs help.
Smart human handoff
When Knowa doesn't know the answer, it never fobs customers off. It forwards the exact message to your admin with a one-tap "Answer now" button that jumps straight to it.
Reads screenshots
Users can send an image with their question. Knowa understands screenshots and error messages to give a relevant answer.
100+ languages
Knowa replies in the language your customer writes in — automatically.
Fully white-label
The bot wears your name, avatar, and voice. Your customers see your brand, not ours.
Set up in minutes
Everything is managed with buttons inside Telegram — tone, length, language, branding, and your knowledge base. No code, no dashboards to learn.