Privacy Policy

1. Overview

Knowa (“we”, “us”) provides an AI-powered support agent for Telegram. This policy explains what data we collect, why we collect it, and how we handle it when you use our website and service.

2. Data we collect

Enquiry data: name, email, company name, Telegram handle, and any message you send us through the contact form.

Service data: the documentation you connect to Knowa and the messages your bot processes, used solely to generate answers for your community.

Usage data: aggregate analytics such as question volume and resolution rates, used to operate and improve the service.

3. How we use data

We use your data to provide the service, respond to enquiries, improve answer quality, and send service-related communications. We do not sell your data, and we do not use your documentation to train models for other customers.

4. Data retention

We retain service data for as long as your account is active. You can request deletion of your knowledge base and message history at any time by contacting us.

5. Third parties

We use trusted infrastructure providers (hosting, AI model providers, analytics) to operate the service. Each is bound by contractual data-protection obligations.

6. Your rights

You may request access to, correction of, or deletion of your personal data. Contact us at support@knowa.solutions and we will respond within 30 days.

7. Changes

We may update this policy from time to time. Material changes will be announced on this page with an updated date.